Showing posts with label blogger. Show all posts
Showing posts with label blogger. Show all posts

Tuesday, April 11, 2017

Master Printer series: Greenery is important

From our Master Printer


As our Master Printer visits customers to install new machines and to help improve the production at our existing customer's locations, he notices things that may help all who are interested in keeping up with the best production techniques and the latest technology.  This is the latest in the series of observations.

Spring is a time of upkeep

Spring is here and we've set our clocks accordingly and replaced the batteries in our smoke alarms..  If you have read previous spring cleaning posts, you have already done the suggested maintenance for all of your equipment.  If you are interested in a technician doing some maintenance on your machinery, just give us a call or send us an email.

However, there is another level of spring upkeep, Pantone® books.  Pantone is a universal way of conveying color to different vendors across a vast array of products.  These colors are referenced in all manner of marketing and printing and Pantone is a color palette in artwork applications.  Just for fun, the Pantone color of the year for 2017 is Greenery, number 15-0343 and hex code is 88B04B.  If you aren't familiar with what these numbers reference, you might check out our latest e-blast because it is the background color.

So how does any of this apply to a textile printer?

Most community based customers have an image in their head or a previous print job in their hand that they are trying to match.  Do NOT let them use a Pantone book to match these colors.  This is where your handy color book from the ink supplier is best applied.  These are standard colors that will suit most situations and will make your life easier.  Keep one of these handy for all your sales conversations.  Typically, these are actual prints of standard colors that are glued into place.  They will give the best representation for the customer.  And for your own production simplicity, try to lead a customer to the colors you already own and stock 2 reds, 2 blues and 2 yellows. This reduces your inventory costs and future headaches on repeat orders.

The best representation is a key word here.  Computer monitors are not all the same.  What appears scarlet red on your screen will appear differently when you send a PDF mock up for your customer to approve.  Also, the output device that you print from will give different results than one at the customer shop and will be different than the final print.  This is where the true color card is important.  

If a customer refers to a Pantone color and has had other items printed with that color, then it is advised to use exactly that color.  This is where your own book comes in handy.  These books fade with time so a new one should be ordered every few years.  Also, these colors are shown in matte, coated, and uncoated.  This refers to the offset printing process.  However, most textile printers refer to the coated color to match due to the final finish of textile inks.  Be specific when with your customer because the uncoated colors are darker with less "pop" than the coated.

The formula guide for the color is printed on the book.  Those rations will give you great results if you have the mixing colors in house.  If you need small quantities, your local supplier can mix the color for you.  If you have customers who refer to custom colors often, then a mixing system in-house would be a good investment.

Why would I want to mix my own colors?

In addition to customers who refer to Pantone colors there are other reasons to mix color in-house.

ShortStop Athletic Numbering System
We are sure that you have already run into the problem that your little league heat seal numbers do not match the direct print ink that you are printing for the logo.
On a sales note, that is one reason that Brown sells athletic numbering systems.  But, moving along.
How do you fix this in your current shop?  Many customers will custom mix these colors and keep them separate from the stock colors.  Use your Pantone book to match to the vinyl and mix your direct color based on that formula.  Again, we would really suggest direct printing the numbers as well, but you might still have to match to individual player names.

How does this pay out?

Pantone books have a bit of a sticker shock until you realize how often they are used.  Also, color mixing seems daunting until you have done it a few times.  However, quality prints, done quickly for happy customers make for profitable businesses.  


Wednesday, February 19, 2014

Friends and Family Social Media Connections

Connecting with our customers is our primary business.
We focus most of our sales time on getting in touch with our customers.  We prefer direct interaction on trade show floors and being in our customer's locations.  We spend most every day on the telephone with our customers discussing printing problems and suggesting ways to improve their businesses.  After all this time together, we consider most of our customers to be our friends and many of them feel like family.

In this era of social media and online connection we have added many ways for our customers to keep up with our new products, product specials and technical advice.  All of these social connections have their own unique value.  Some, like this one, allow us to explore technical issues in depth.  Others give us the opportunity to shout out special offers and quick tips.

Additionally, as this is a connection between friends, we share, retweet, tag and repost any event or happening our customers post.  So if you are trying to expand your web presence, connect with us.

Here is a list of ways our customers can find us on the web.


Facebook

On Facebook we have 2 pages.  Our main Brown Facebook page has daily specials and information about upcoming events.  Our BrownDigital Facebook page offers insight and product information on the DragonAir product line.  We also share what other members in our industry has posted.  This is a great way to keep up on  some interesting magazine articles and blogs.

Twitter

Twitter has the specials of the day and additional information on what is happening at events as they happen.  #ISS, #NMB, #DAX, #SGIA, and #PPAI are just some of the hashtags you will see on our twitter feed.

Brown Blog

We also write a blog each month, as you are reading.  We use this space to provide technical direction, new product information and highlight trade show information.  This is a space that gives more than tidbits and sound bites and provides details on how new products and technology can increase your productivity and profitability.


E-blast Newsletter

Monthly we send out our specials and our event information to our Friends and Family customers.  By signing up for our monthly e-blast you will be the first to hear news.  Just send us your email address and we will add it to our list of subscribers.  And do not worry we do not share this list with anyone.  Remember, we think of you as Friends and Family and we treat you that way.

YouTube Channel

If you are looking for detailed product information and instructions on products you own, subscribe to our YouTube Channel.  In addition to having instructional and product information videos available, we had a #YouTubeChallenge for our customers that asked for product endorsements and cool stuff printed on Brown machines.  There are some great videos that came from some very creative people.  If you have one, tag BrownMfg with your video and we will add it to our playlist.


Vine

We are just beginning to play with Vine.  Yo may see some fun stuff and some of our people working hard.  Only 6 seconds?  We think they are worth watching.

If you have a vine video that shows what you print with Brown Equipment, then tag us, BrownMfg.  We will share it with our followers.


LinkedIn 

LinkedIn is an interesting way to connect with people professionally.  Though many of our employees have accounts, we have created a company page that should keep people better informed as to what we do and what new items we are offering.  Make a connection with our company page.  It is a great resource for new ideas.



eBay

Our store lists some smaller items that can be purchased directly online.  Flash cure units and small printers that are easy to UPS can be purchased directly through Ebay and there are some shipping specials that are applied to those purchases.  Additional items will be added as time allows.



Skype, LiveChat, eMail

There are also other ways that we are available for contact.  You can use Skype, brownmfg, or LiveChat from our web site.

Call us!  We like talking directly to people.

The easiest connection to us is by phone.  We are here from 7:30am to 6:00pm EST and our cell phones are always on (unless we are flying).  You will not find an automated attendant at the other end of the call.  Our people, the Brown Family, are here to serve our customers.  So call 616-249-0200 with any questions you have.