Wednesday, May 14, 2014

Our machinery and our warranty are long term.

After seeing the number of vintage Harco and Brown machines that are still in production we thought we would review our warranty statement.  We are most concerned with customer satisfaction, long term customer relations and helping our customers grow their businesses.

With machines from the 1980's still producing goods we are confident in our long term solutions.

But, for those who would like to know, our warranty is this for the original owners of Brown machinery:

  • 1 year full warranty
  • 3 year warranty on all cal-rod style heaters
  • 15 year warranty on all product chassis
  • 7 year warranty on printer registration gate systems
  • 2 year software upgrades
It is our belief that customers expect a solid investment in Brown products and we agree that machinery should be designed to provide consistent, maintainable production for many years.  
This is why our warranty is written with long term goals.

Brown has been a part of the screen print machine manufacturing world since 1979.  We choose design features that are durable and reliable.  As examples, the registration gate systems in our presses are hardened steel.  These are integral parts of the long term performance of the press.  These are not wear parts that re changed or adjusted.  It is thinking like this that has driven our design for over 30 years.

When considering expanding your business with new screen printing equipment, plan on your future.  Plan on printing on your machinery, not spending days repairing it.  Plan on Brown to help build your business future.