You asked for a 12 station ElectraPrint!
ElectraPrint BP 10 color 12 station |
Product and technology updates from Brown Manufacturing Group, Inc.
ElectraPrint BP 10 color 12 station |
Printing United is the largest US based trade show for our industry. It is held annually in some fabulous locations. This year is Las Vegas and that is nothing but fun and excitement. Everyone knows what the city has in store for them, what what will be on the show floor. Well, there is plenty of excitement there too.
Brown Manufacturing will be found in 3 locations at this year's event. Our main booth is SL9130 and will feature the ElectraPrint Junior machine with additional products to support a full printing shop. We will also be chatting about our new ElectraPrint BP machine which offers up to 10 colors an 12 stations. Visit us for a full tour of your future print shop.
ElectraPrint Junior |
ElectraPrint BP |
Linx Control System Integration |
FireFly |
Digital Line |
Our service department often is asked what the maintenance requirements are for any and all of the machinery we manufacture. We appreciate machine owner's desire to keep their investment in peak condition for maximum production and long life. For some of our products, the maintenance list is quite low as are the suggested stocking parts. However, as the complication of the machine increases so does the upkeep.
Many long standing customers will brag that they have kept their machines in proper working condition for 20+ years. While this is a testament to the design and durability of these machines it is also a good determinate of the condition of the shop. Well maintained, but could use some updating. So, as we do appreciate the compliments and understand the owners pride of ownership, there is benefit from keeping updated tools in your shop.
Returning to the question of maintenance requirements, as machines increase in complexity the list of daily, weekly, monthly and bi-annual tasks gets longer. These tasks will be noted in the manual that is provided with the equipment. If the machine is equipped with computers, then maintenance tasks are available within the software and reminders for mechanical maintenance can be preset. The use of this software feature is very helpful in managing all of the essential tasks. Some customers use this software to schedule additional tasks within the production floor for non-computer driven devices.
Textile decoration as an industry is inherently dirty. The lint from fabric floats through everything and the production processes typically require liquids that are sticky. So lint and fibers will get stuck to everything. The lint will also adhere to any greased or lubricated surface of a machine. And it will get pulled into fans, fan belts and chain drive systems. So let's see chat about havoc that can create.
When a person calls Brown Mfg they get a person. We do not use automated attendants or voice mail on our main phone system. When someone sends an email to what appears to be a generic email address such as sales@brownmfg.net or customerservice@brownmfg.net or linx@brownmfg.net those emails land directly in a person's inbox so they can be addressed quickly and directly. These corporate choices are based on the elemental belief that direct person-to-person interaction provides the highest quality service to our customer. Call us old fashioned, but we get thank you comments from our customers on a daily basis.
Another customer service item that we offer is custom paint as an option for new machinery purchases. This generates excitement for people who have their machinery as part of their customer's experience. These businesses sometimes have a production shop as a showroom and they have a corporate color scheme to match. Recent colors have included combat green for a customer who services military families, hot pink for an all women's shop, and red white and blue because, well, just because.
One added benefit item we offer is creative installation solutions. We cater to community printers. These are typically businesses with very limited space and often owner/operators of the machinery they buy. Their production spaces are often not commercial, do not have loading docks and many times are multi storied. One ElectraPrint leaving this week is no exception. This installation involves a set of stairs into a lower level with 36" doorways.To accomplish this task, we take the machine apart into manageable pieces. The base, the print hub and the platen hub are all packed separately. The heads, platen arms and accessories are on other pallets.
Our installer has tools available to assist with moving these pieces into tough spaces and to reassemble these pieces in the final location. Once assembled, the installer will continue with the standard installation process and training of the customer.