When a person calls Brown Mfg they get a person. We do not use automated attendants or voice mail on our main phone system. When someone sends an email to what appears to be a generic email address such as sales@brownmfg.net or customerservice@brownmfg.net or linx@brownmfg.net those emails land directly in a person's inbox so they can be addressed quickly and directly. These corporate choices are based on the elemental belief that direct person-to-person interaction provides the highest quality service to our customer. Call us old fashioned, but we get thank you comments from our customers on a daily basis.
Another customer service item that we offer is custom paint as an option for new machinery purchases. This generates excitement for people who have their machinery as part of their customer's experience. These businesses sometimes have a production shop as a showroom and they have a corporate color scheme to match. Recent colors have included combat green for a customer who services military families, hot pink for an all women's shop, and red white and blue because, well, just because.
One added benefit item we offer is creative installation solutions. We cater to community printers. These are typically businesses with very limited space and often owner/operators of the machinery they buy. Their production spaces are often not commercial, do not have loading docks and many times are multi storied. One ElectraPrint leaving this week is no exception. This installation involves a set of stairs into a lower level with 36" doorways.To accomplish this task, we take the machine apart into manageable pieces. The base, the print hub and the platen hub are all packed separately. The heads, platen arms and accessories are on other pallets.
Our installer has tools available to assist with moving these pieces into tough spaces and to reassemble these pieces in the final location. Once assembled, the installer will continue with the standard installation process and training of the customer.
